hbaj Privacy Policy

1 Introduction

Welcome to the hbaj Privacy Policy. hbaj ("we", "us", "our") is committed to protecting the personal data of every player who registers and uses the hbaj platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access hbaj at hbaj.io, use the hbaj mobile app, or interact with any of our services.

By creating an hbaj account or using the hbaj platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register an account or use the hbaj platform.

This Privacy Policy applies to all personal data collected through the hbaj website, mobile app, customer support channels, and any other touchpoint where you interact with hbaj. It should be read alongside our Terms and Conditions.

2 Data We Collect

hbaj collects personal data that is necessary to operate your account, process transactions, verify your identity, and comply with legal obligations. The categories of data we collect are set out below.

hbaj does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or where you have provided it voluntarily in the context of a responsible gaming request.

3 How We Use Your Data

hbaj uses your personal data only for the purposes for which it was collected. We do not use your data in ways that are incompatible with those purposes. The main ways we use your data are:

• To create and manage your hbaj account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To provide customer support and respond to your queries and complaints.
• To detect and prevent fraud, money laundering, and other illegal activity on the platform.
• To monitor your gaming activity for responsible gaming purposes and to enforce self-exclusion or deposit limits you have set.
• To send you account-related notifications, such as transaction confirmations and security alerts.
• To improve the hbaj platform, including fixing bugs and optimising performance.
• To comply with legal and regulatory obligations applicable to hbaj.

4 Legal Basis for Processing

hbaj processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the hbaj service you have signed up for, including account management and payment processing.
• Legal obligation: hbaj is required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: hbaj processes certain data — such as technical and usage data — to protect the security of the platform, prevent fraud, and improve the service we provide to players.
• Consent: Where hbaj relies on your consent to process data — for example, for marketing communications — you have the right to withdraw that consent at any time.

5 Data Sharing

hbaj does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:

• Payment processors: bKash, Nagad, and Rocket receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: hbaj uses third-party services to verify player identities and ages as required by law. These providers receive only the data necessary for verification.
• Technology providers: hbaj works with technology partners who help operate the platform, including cloud hosting and security services. These partners are contractually bound to process data only on hbaj's instructions.
• Regulatory and law enforcement authorities: hbaj may be required to share data with government authorities, regulators, or law enforcement agencies where required by law or in response to a valid legal request.

6 Cookies and Tracking

hbaj uses cookies and similar tracking technologies on the hbaj website and app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting your ability to use hbaj.
• Performance cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymous.
• Functional cookies: Remember your preferences, such as language settings and login details, to make your experience smoother.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the hbaj platform. hbaj does not use third-party advertising cookies or share cookie data with advertisers.

7 Data Retention

hbaj retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The general retention periods we apply are:

• Account data: Retained for the duration of your account and for a period of five years after account closure, as required for regulatory compliance.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in line with anti-money laundering regulations.
• Identity verification documents: Retained for five years after account closure or the end of the business relationship.
• Support communications: Retained for two years from the date of the last communication, unless a longer period is required for dispute resolution.
• Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer required, hbaj securely deletes or anonymises it in accordance with our internal data management procedures.

8 Data Security

hbaj takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data in transit is encrypted using SSL/TLS technology.
• Sensitive data at rest is encrypted using industry-standard encryption protocols.
• Access to personal data within hbaj is restricted to staff who need it to perform their job functions.
• hbaj conducts regular security assessments and penetration testing of the platform.
• Player funds are held in segregated accounts, separate from hbaj's operational funds.
• Two-factor authentication is available for all hbaj accounts and is strongly recommended.

9 Your Rights

As an hbaj player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".

hbaj will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

10 Children's Privacy

The hbaj platform is strictly for adults aged 18 and above. hbaj does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an hbaj account or provided personal data to hbaj, please contact us immediately at [email protected].

Upon receiving such a report, hbaj will investigate promptly. If it is confirmed that the account belongs to a minor, the account will be closed, any deposits will be returned, and all associated personal data will be deleted in accordance with our data retention procedures.

11 Changes to This Policy

hbaj may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised effective date.

Where changes are material — meaning they significantly affect how we use your data or your rights — hbaj will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the hbaj platform after any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how hbaj protects your privacy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hbaj handles your personal data, please get in touch with us. Our team is available 24 hours a day, seven days a week.

• Live Chat: Available directly through the hbaj platform and app — the fastest way to reach us.
• Email: [email protected] — for data rights requests, please use the subject line "Data Rights Request".
• FAQ: Common questions are answered on the FAQ page.